Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel

I have stayed at many hotel for business and family event throughout the years. This place ranks very low. Let’s start, I arrived no one was at the front desk. A house keeping staff member was very kind to find the clerk for me. Several minutes later he arrives and apologizes for making wait was is professional and acceptable. I provided him my ID and here is when things began to get interesting. He began to give me this story that the rate that was confirmed online had to be raised up $40.00 and blamed the website. That poor business and lack of accountability. Then the guest relations takes it a step further to switch the blame to the customer and they don’t take the time to fact check what the customer is saying. Then I was given a king bed instead of a room with two beds. At this point I had my family and we just stayed in the room because we were exhausted and didn’t wanted the additional aggravation. The floors in the room was so dirty that when I walked barefoot the bottom of my feet turned black. The bathroom door would not lock and there was hair in the bathroom tub drain catch. The building has patch work that looks like my 5 year old did the work.. The elevator smells like hot hydraulic fluid. The walls of the elevator were damaged and chipped. The breakfast availability is not a part of your stay but yet they mention there is breakfast and leave it at that. There is a bar but they did not mention that there are adult beverages. I’m being sarcastic but you understand what I’m saying. A business should be transparent and professional. If the customer is incorrect, educate them. Help them feel wanted, valued and welcomed. Well going to the room, again patch work which I took the liberty to photograph, the shower was cracked with caulking sealing it. The bed felt like I was in a jump park. Very uncomfortable and it made spring noises every time you move. The room was quiet which was nice and the AC cooled the room very fast. I felt that I paid for a stay that was not worth the cost. I my family and I are extremely disappointed. Room 504 WR

One of the worst hotels I’ve stayed at in many years as far as cleanliness goes. Room smelled mildewy. Bathroom was old and needed a good scrub. Toilet paper roll was used and almost empty. AC was loud (banging sounds) and difficult to manage the temp in the room. Either too cold or way too warm. Long dark hairs on the towels when I unfolded them. Even found some on my pillow. But the worst part is I found what looked like a live flea in the bed!! Then later had two jump on my white socks. Better than bed bugs I suppose. I know it’s a pet friendly hotel, but I’ve never experienced this before at any pet friendly hotel. Needless to say I did not get much sleep. Slept on top of the sheets and used a T-shirt laid over my pillow to sleep. I did not have high expectations for the hotel but was very much looking forward to one good nights sleep away from the baby and did not get it. Terrible. I had an extremely early flight the next morning and overslept when I finally fell asleep for an hour and could not stop at the front desk to complain for a refund. I cannot believe I paid to sleep at that dump.

The staff was nice. However, the overall function of the hotel was not that great. The facility/rooms/building seemed a bit below grade for a Holiday Inn. After checking in, our key cards stopped working and the front desk told that the "system" marked us as a no-show and turned the keys off. We received a text message about housekeeping during the stay, which I replied yes. There was NO regular housekeeping of the rooms. NONE! The front desk requested guests ask for housekeeping services the night prior. Regardless if this was done, we still did not receive any housekeeping! We couldn't even get a simple request of trash emptied and fresh towels. We always needed to go to the front desk for everything. The rate for we paid for this hotel was definitely overpriced for the service/value we received. I'm honestly surprised they can maintain the Holiday Inn brand in the condition/service in which they deliver. I would not recommend staying here!

Outdated hotel that looks like some renovations were attempted but very poorly done. The toilets take 2-3 times to fully flush (old toilets), then kept running and had to take the lid off to fix it. The shower drain backs up. Bathroom floors were dirty with hair, & the body wash soap was empty. I would get my money back from the renovation company if I were them. Positive, their front desk staff was friendly, good location. Guess I need to stick with my Marriott membership.